Refund Policy

Effective Date: July 3, 2026  |  Last Updated: July 3, 2026

This Refund Policy explains when and how Skillhanger Limited, trading as Middledoc (“Middledoc,” “we,” “us,” or “our”) provides refunds for paid subscriptions to the Middledoc service (the “Service”). This policy forms part of, and should be read together with, our Terms of Service.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new paid subscribers. If you are not satisfied with the Service for any reason within the first 14 days of your first paid subscription, contact us at [email protected] and we will issue a full refund of the amount paid — no questions asked.

The guarantee applies once per customer, to your first paid subscription only.

2. After the First 14 Days

After the 14-day guarantee period, subscription fees are non-refundable except where required by applicable consumer protection law in your jurisdiction. In particular:

• Cancellation:You may cancel at any time from Settings > Billing. Cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. We do not provide prorated refunds for partial billing periods.
• Annual plans: Annual subscription fees are refundable in full within the first 14 days. After that, unused months of an annual plan are not refundable, except where required by law.
• Enterprise and custom work: Refunds are not available for Enterprise plan fees or custom integrations.

3. Billing Errors and Duplicate Charges

If you believe you were charged in error — for example a duplicate charge, a charge after cancellation, or an incorrect amount — contact us within 60 days of the charge. Verified billing errors are refunded in full, promptly.

4. How Refunds Are Processed

• Refunds are issued to the original payment method used for the purchase.
• Depending on your payment provider, refunds typically appear within 5–10 business days of approval.
• Where your purchase was processed by a merchant of record (such as Paddle) or a payment processor (such as Paystack or Stripe), the refund is issued through that same processor.

5. How to Request a Refund

Email [email protected]from the email address associated with your account, with the subject “Refund Request.” Include your account email and, if available, the invoice or transaction reference. We respond to refund requests within 2 business days.

6. Statutory Rights

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your jurisdiction, including any statutory cooling-off or withdrawal rights.

7. Contact